SHIPPING/RETURNS

If you are a new Naked Chemist customer, welcome. All of our shipping charges are in NZD.

NZ CUSTOMERS

$8.00 Tracked NZD, orders over $100.00 NZD are free

Can take 3 – 5 business days

INTERNATIONAL ORDERS

We offer international shipping by DHL to most addresses. All International packages are sent from New Zealand via DHL.

While delivery times can vary by country, it typically takes between 5-21 days for you to receive an order.

INTERNATIONAL SHIPPING RATES

Australia NZD$21.94 / 2kg NZD$26.08
Asia NZD$26.08 / 2kg NZD$30.22
US/Canada NZD$31.49 / 2kg NZD$35.63
UK/Europe NZD$40.86 / 2kg NZD$45.00
Rest of World NZD$66.59 / 2kg NZD$86.35

Should you have any questions about shipping fees, please contact us. Your shipping quote will be calculated and displayed before you enter your payment information.

LOG IN DETAILS – CREATING AN ACCOUNT

You don’t need to register to create an account in order to purchase, but it will save you time on your next purchase, making your online shopping experience more efficient.

The Naked Chemist uses internationally secure payment gateway, Paypal. Pay for your items easily and more securely, simply with an email address or mobile number. You don’t need a Paypal account to use their services, just click on the payment link and Paypal will accept payment using VISA, MasterCard and American Express. No matter where you are, They combine world-anti-fraud detection with 24/7 account monitoring to keep you safer.

Any information you send will be encrypted when it is entered and when in transit. Your information remains totally confidential. Your payment is secure!

RETURNS

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. However, in the unlikely event your Naked Chemist product(s) has been damaged or is proven to be faulty, please contact us.

Please note that within our obligations under the Consumer Guarantees Act, we do not offer product refunds or exchanges for change of mind or dislike of texture or fragrance of a product after purchase.

If you received the wrong item, different from the one you ordered, we apologise. Please contact us, so we can organise a return and get the product you ordered to you as soon as possible.

To make a return and claim a refund: Please contact us at info@thenakedchemist.com in order to advise us that you wish to return your goods, quoting your order ID number, whether you wish to refund or exchange, and provide us with your reason for returning the goods.

Please ensure that the goods you are returning are in their original packaging, and are then wrapped securely. For your protection, we recommend that you use a tracked delivery service. Ensure that you have enclosed your name, address, and order ID number with your returned products.

CUSTOMS DUTIES

When you place an international order, on occasion you may be subject to customs duties – tariffs or taxes charged by the destination country. The amount charged will vary, depending on what you order and on local regulations. The Naked chemist is not responsible for reimbursing these charges.

NOTES

Nature’s variations in products: Nature is in a constant state of flux; these natural changes may be evident especially in your raw ingredients. If you do notice some minor changes to your products between batches, take these variations to reflect that we at the Naked Chemist are committed to sourcing ingredients that are as close to natural as possible.