We take the security of your information seriously. Here’s how it works.

Encryption

Every page on this site is served over an encrypted connection using industry-standard TLS—the technology still widely known as SSL.

That means anything you send us — a search, an enquiry, your delivery address, your payment details — is scrambled in transit between your browser and our server. Nobody in between can read it.

Your browser shows this as a padlock, or as “https” at the start of the address.

Payments

We don’t collect or store your credit card or bank account details. Ever.

Stripe, PayPal, and Afterpay handle payments — all PCI DSS-compliant payment providers. When you pay, your card details go directly to them. They never pass through our website or our systems, and we never see them.

Transactions are processed in real time and protected by the same security standards used across the payments industry.

You can read their own security and privacy policies here: Stripe, PayPal, Afterpay.

Your account

If you create an account with us, choose a password you don’t use anywhere else, and keep it to yourself. We’ll never email you asking for your password or your card details — if you receive a message claiming to be from us and asking for either, it isn’t from us. Forward it to info@thenakedchemist.com and delete it.

If something looks wrong

If you spot anything on this site that doesn’t look right, or you’re concerned about the security of your order, email info@thenakedchemist.com and we’ll look into it straight away.

Our Privacy Policy sets out how we handle your personal information more generally is set out in