Shipping/Returns

If you are a new Naked Chemist customer, welcome. All of our shipping charges are in NZD.

NZ Customers

All orders in NZ are free of postage and may take 3 – 5 business days

International Orders

We offer international shipping by DHL to most addresses. All International packages are sent from New Zealand via DHL.

While delivery times can vary by country, it typically takes between 5-21 days for you to receive an order.

International Shipping Rates

Australia NZD 21.94 / 2kg NZD 26.08
Asia NZD 26.08 / 2kg NZD 30.22
US/Canada NZD 31.49 / 2kg NZD 35.63
UK/Europe NZD 40.86 / 2kg NZD 45.00
Rest of World NZD 66.59 / 2kg NZD 86.35

Should you have any questions about shipping fees, please contact us. Your shipping quote will be calculated and displayed before you enter your payment information.

Adding to an Existing Order

If you want to add a product to an order you have already placed, please contact us to add to an existing order’ as your delivery option at checkout, and you will not be charged additional freight. Make sure you include your full name and order number for the original order.

Please note: Unfortunately, you cannot add to an order if it has already been packed or dispatched. If it has been processed, then you will be contacted to pay any applicable shipping charges for your second order.

Login Details – Creating an Account

You don’t need to register to create an account to purchase, but it will save you time on your next purchase, making your online shopping experience more efficient.

The Naked Chemist uses the internationally secure payment gateway, Paypal. You can easily and securely pay for your items, simply with an email address or mobile number.

Please Note: No matter what part of the world you are in, you DON’T REQUIRE A PAYPAL ACCOUNT TO USE THEIR SERVICES. Just click on the payment link, and Paypal will accept payment using VISA, MasterCard, and American Express – they combine world-anti-fraud detection with 24/7 account monitoring to keep you safer.

Any information you send will be encrypted when it is entered and when in transit. Your information remains totally confidential. Your payment is secure!

Returns

We make every effort to ensure that you will be delighted with any goods and services you receive from The Naked chemist. However, in the unlikely event your Naked Chemist product(s) has been damaged or is proven to be faulty, please contact us immediately to arrange a solution.

We have made a considerable effort to describe the products we sell accurately. If goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation.

Please note: We do not offer product refunds or exchanges for change of mind or dislike of a product’s texture or fragrance after purchase – within our obligations under the Consumer Guarantees Act.

To make a return and claim a refund: Please contact us at info@thenakedchemist.com to advise us that you wish to return your goods, quoting your order ID number, whether you wish to refund or exchange, and provide us with your reason for returning the goods.

Please ensure that the goods you are returning are in their original packaging and are then wrapped securely. For your protection, we recommend that you use a tracked delivery service. Ensure that you have enclosed your name, address, and order ID number with your returned products.

Customs Duties

When you place an international order, on occasion, you may be subject to customs duties – tariffs or taxes charged by the destination country. The amount charged will vary, depending on what you order and on local regulations. The Naked chemist is not responsible for reimbursing these charges.

Notes

Nature’s variations in products: Nature is in a constant state of flux; these natural changes may be evident, especially in your raw ingredients. If you notice some minor changes to your products between batches, take these variations to reflect that we at the Naked Chemist are committed to sourcing ingredients that are as fresh and close to natural as possible.