Default content image

Shipping/Returns

Welcome if you are a new customer

Below are our shipping charges in NZ.

All of our shipments have tracking visibility from door to door.

NZ Customers

All orders within New Zealand are shipped with New Zealand Post. There is a $10.00 charge for orders under $100 NZ, while orders over $100 NZ qualify for free postage. These orders usually arrive within 3 – 5 business days.

Australian Customers

All orders to Australia are shipped with Team Global Express. There is a $15.00 charge for orders under $100 NZ, while orders over $100 NZ qualify for free shipping. These orders usually arrive within 3 – 5 business days. Shipments include tracking visibility from door to door, allowing you to monitor your package’s journey throughout its delivery process.

International Orders

All orders are shipped with Fedex. There is a charge for orders under $250.00 NZ (see chart below). Orders over $250.00 NZ qualify for free shipping. Delivery times can vary by country, and it typically takes 5 – 7 business days to receive your order. Shipments include tracking visibility from door to door, allowing you to monitor your package’s journey throughout its delivery process.

International Shipping Rates

Australia: Transit time 3 -5 days NZD 12.00 (Free over NZ $100.00).
Asia: Transit time 3-5 days NZD 28.47 (Free over NZ $250.00)
US/Canada: Transit time 4 – 5 days NZD 36.00 (Free over NZ $250.00)
UK/Europe: Transit time 4 – 7 days NZD 36.00 (Free over NZ $250.00)
Rest of World NZD 36.00 (Free over NZ $250.00)

If you have any questions about shipping fees, don’t hesitate to contact us.

Your shipping quote will be calculated and displayed before you enter your payment information.

Adding to an Existing Order

If you want to add a product to an order you have already placed, select “Add to an existing order” as your delivery option at checkout. You will not be charged additional freight. Ensure you include your full name and number for the original order.

Please note: Unfortunately, you cannot add to an order if it has already been packed or dispatched. If your second order has been processed, you will be contacted to pay applicable shipping charges.

Creating an Account

You don’t need to register to create an account to make a purchase, but it will save you time on your next purchase, making your online shopping experience more efficient.

The Naked Chemist uses the internationally secure payment gateways Stripe, Paypal and Afterpay. You can quickly and securely pay for your items simply with an email address or mobile number.

Please Note: No matter what part of the world you are in, you DON’T REQUIRE A PAYPAL ACCOUNT TO USE THEIR SERVICES.

Just click on the payment link, and PayPal will accept payment using VISA, MasterCard, and American Express. They combine global anti-fraud detection with 24/7 account monitoring to keep you safer.

Any information you send will be encrypted when entered and in transit. Your information remains confidential. Your payment is secure!

Returns

We make every effort to ensure you will be delighted with any goods and services from The Naked Chemist.

However, in the unlikely event your Naked Chemist product(s) has been damaged or proven faulty, be sure to contact us immediately to arrange a solution.

We have made a considerable effort to describe the products we sell accurately. If the goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation.

Please note: We do not offer product refunds or exchanges for change of mind or dislike of a product’s texture or fragrance after purchase – within our obligations under the Consumer Guarantees Act.

To make a return and claim a refund, Don’t hesitate to contact us at info@thenakedchemist.com to advise us that you wish to return your goods, quoting your order ID number, whether you want a refund or exchange, and providing us with your reason for returning the goods.

Please ensure the returned goods are in their original packaging and then wrapped securely. For your protection, we recommend that you use a tracked delivery service. When returning products, ensure that you have enclosed your name, address, and order ID number.

Nature’s product variations

Nature is constantly in flux; these natural changes may be evident, especially in raw ingredients.

If you notice some minor changes to your products between batches, take these variations to reflect that we at the Naked Chemist are committed to sourcing ingredients that are as fresh and natural as possible.