Shipping/Returns

Welcome if you are a new customer

Below are our shipping charges in NZ.

All of our shipments have tracking visibility from door to door.

NZ Customers

All orders in New Zealand are free of postage and may take 3 – 5 business days.

Shipments have tracking visibility from door to door.

Australian Customers

All orders to Australia are free of postage and may take 5 – 7 business days for you to receive an order.

Shipments have tracking visibility from door to door.

International Orders

All International packages are sent from New Zealand via FedEx.

While delivery times can vary by country, it typically takes 5 – 7 business days for you to receive an order.

Shipments have tracking visibility from door to door.

International Shipping Rates

Should you have any questions about shipping fees, please contact us. Your shipping quote will be calculated and displayed before entering your payment information.

Customs Duties & Charges

Please note that you may be expected to pay for customs duties and charges when receiving goods from overseas; this is not the responsibility of the Naked Chemist.

Adding to an Existing Order

If you want to add a product to an order you have already placed, don’t hesitate to contact us to add it to an existing order’ as your delivery option at checkout, and you will not be charged additional freight.

Ensure you include your full name and number for the original order.

Please note, Unfortunately, you cannot add to an order if it has already been packed or dispatched.

If it has been processed, you will be contacted to pay the applicable shipping charges for your second order.

Login Details – Creating an Account

You don’t need to register to create an account to purchase, but it will save you time on your next purchase, making your online shopping experience more efficient.

The Naked Chemist uses the internationally secure payment gateway Paypal. You can quickly and securely pay for your items simply with an email address or mobile number.

Please Note: No matter what part of the world you are in, you DON’T REQUIRE A PAYPAL ACCOUNT to use their services.

Just click on the payment link, and Paypal will accept payment using VISA, MasterCard, and American Express – they combine world-anti-fraud detection with 24/7 account monitoring to keep you safer.

Any information you send will be encrypted when entered and in transit. Your information remains confidential. Your payment is secure!

Returns

We make every effort to ensure you will be delighted with any goods and services from The Naked Chemist.

However, in the unlikely event your Naked Chemist product(s) has been damaged or proven faulty, be sure to get in touch with us immediately to arrange a solution.

We have made a considerable effort to describe the products we sell accurately.

If the goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation.

Please note: We do not offer product refunds or exchanges for change of mind or dislike of a product’s texture or fragrance after purchase – within our obligations under the Consumer Guarantees Act.

To make a return and claim a refund: Don’t hesitate to get in touch with us at info@thenakedchemist.com to advise us that you wish to return your goods, quoting your order ID number, whether you want to refund or exchange, and provide us with your reason for returning the goods.

Please ensure the returned goods are in their original packaging and then wrapped securely.

For your protection, we recommend that you use a tracked delivery service. Ensure you have enclosed your name, address, and order ID number with your returned products.

Notes

Nature’s product variations: Nature is constantly in flux; these natural changes may be evident, especially in your raw ingredients.

If you notice some minor changes to your products between batches, take these variations to reflect that we at the Naked Chemist are committed to sourcing ingredients that are as fresh and natural as possible.