Our Privacy Policy

Your privacy on the internet is important to us.

Our Privacy Policy sets out matters you should be aware of regarding the personal information we may collect about you, including what we do with that information.

As you use our services, we want you to be clear about using information and how you can protect your privacy.

Our Privacy Policy explains:

• what information do we collect, and why do we collect it
• how do we use that information
• the choices we offer include how to access and update information

Collection of your Personal Information

We gather various personal data from you through various means, including;

Through your use or orders of our products and services, when you visit or submit information through our website, complete forms, or compete in competitions, promotions, events, etc.

From third parties such as credit recording bodies, government agencies, and our partner’s service providers.

From public sources such as social media sites

The type of personal information can include your name, address, phone number, email, delivery address, billing information (credit card and bank account), date of birth, proof of identity, photos, and information about the products and services you have ordered or enquired about.

In addition to the above, we also use the following technologies to collect data about your activities on the site, including cookies, flash cookies, pixel tags, web beacons, analytics tags, web server logs, and geolocation technologies.

You are not obligated to provide any of this Personal Data to us.

However, we may not be able to provide you with certain services or products you require should the provision of that product or service rely on collecting such Personal Data.

Security of your Personal Information

We take reasonable steps to ensure you secure your Personal Data and that it is protected from unauthorised access, loss, misuse, disclosure, or alteration, both on and offline.

Any Personal Data transmitted to other websites, such as a credit card, is protected through encryption.

Paypal retains payments carried out via Paypal and not passed on to us.

We advise you to read their terms and Conditions and Privacy policy for further information.

How your personal information is used

The Naked Chemist collects and uses your personal information to operate its site, social media channels, and affiliates to deliver the information you request.

We also use it to improve or develop the site, services, and products and notify you of opportunities to enhance the customer service experience.

The Naked Chemist may conduct surveys from time to time to research opinions on current services or new services.

We do not sell or lease its customer lists to third parties.

We do not provide rent, lease or sell Personal Data to other organisations without your consent.

Disclosure of personal information

The Naked Chemist will only disclose Personal Data without notice only if we are required to do so by law or if the action is deemed necessary by a regulatory authority to assist with their court of law or as otherwise authorised by the law.

We may use companies and individuals to perform functions that align with our Privacy Policy on our behalf.

This may include but is not limited to hosting companies, support, web developers, internet service providers, marketing and data analysis companies, cloud storage drivers, email service providers, and financial and credit card organisations to process payments.

Such third-party entities are provided access to Personal Data to perform their functions, but they may not use this information for any other reason. The Naked Chemist ensures that these third parties protect your privacy in all circumstances.

The third parties may be located outside of New Zealand. If you subsequently decide not to receive their information, please get in touch with us directly.

If you participate in any promotions, sweepstakes, surveys, questionnaires, or other events, the rules or terms and conditions for those events may indicate that your Personal Data will be shared with third parties.

By participating and submitting your Personal Data in that manner, you consent to disclose your Data to such third parties.

We are not responsible for and expressly disclaim all liability for using the information provided to such third parties.

Children under thirteen

The Naked Chemist does not knowingly collect data with children or anyone under Thirteen. Thirteen or below must get permission from a parent or guardian to use this site.

Cookies and IP Adress

A cookie is a small piece of data stored in a browser-related file on your computer’s hard drive; when you use our site, we analyse data about web page traffic and improve our website to tailor it to customer needs ensuring our site is easy to use.

Cookies are widely used on most major websites to track and target your preferences.

These cookies help us to provide you with a better website. Most browsers are set up to accept cookies; however, you can reset your browser to warn you before accepting cookies. With each cookie, there will be a warning message.

If you reject our cookies, some of the features may become limited, preventing you from taking full advantage of our website.

Our site’s other services include Google Analytics to understand traffic and website usage, which transmits our website data to the Google servers.

Google Analytics does not associate your IP address or identify individual users with any other information Google holds.

Occasionally, Google may pass cookies on to its partners and third parties.

For more information on how Google collects data from cookies, please follow this link https://policies.google.com/technologies/partner-sites.

Links to another website

Our website contains links to external sites; these are not subject to our privacy policy; therefore, we can not be responsible for the protection and privacy of any information you provide whilst visiting these sites.

We recommend you look up their Privacy Policy.

Changes to the privacy policy

We may revise the Privacy policy occasionally; if we decide to change it, we will post the revised policy.

We can change this policy anytime without notifying you; we suggest you occasionally check back to review the policy.

Privacy Issues

If you have any issues you wish to discuss with us regarding this Privacy policy, don’t hesitate to contact us.

Your Consent

By using our site, you consent to our privacy policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the contact form or telephone.